Frequently Asked Questions
Everything you need to know about shopping at the Official Moomin Shop.
Do you ship Moomin products internationally?
Yes, we ship our official Moomin merchandise globally. Delivery times and shipping costs vary depending on your location and the selected shipping method at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey from Moominvalley to your door.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them.
Are the products authentic and licensed?
Absolutely. As the Official Moomin Shop, every item we sell is 100% authentic and officially licensed by Moomin Characters Oy Ltd.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment providers depending on your shipping country.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer service team immediately with photos of the damage so we can arrange a replacement or refund.